Policies & Information

Carlivox Technology & Devices sells both new and pre-owned devices that are tested and verified before sale.

• •Refunds are considered within 7 days of purchase for verified faults not caused by misuse, damage, or unauthorized repairs.
• •Devices must be returned in the same condition as sold.
• •No refunds for change of mind on pre-owned devices.
• •Refunds may be issued as a replacement, repair, or store credit, depending on the situation.
• •Proof of purchase is required.

Carlivox respects your privacy and is committed to protecting your personal information.

• •We collect customer data only for order processing, trade-ins, communication, and service delivery.
• •Personal information is kept secure and confidential.
• •We do not sell or share customer data with third parties, except where required for payments, delivery, or by law.
• •Customer data is used strictly for business operations and service improvement.

Carlivox Technology & Devices delivers within South Africa.

• •Orders are processed after payment confirmation.
• •Delivery times depend on location and availability.
• •Shipping costs are communicated before order confirmation.
• •Customers are notified once orders are dispatched.
• •Risk transfers to the customer once delivery is completed.